Terms & Conditions

Welcome to the TANK PUFFIN LIMITED terms and conditions, which apply to all items ordered from TANKPUFFIN.CO.UK. Please read through them carefully before placing your order. They do not affect your statutory rights. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our 'Privacy Policy' regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

YOU MUST BE OVER 18 TO PURCHASE GOODS FROM OUR SITE. WE RESERVE THE RIGHT TO REQUEST EVIDENCE OF AGE BEFORE WE FULFIL YOUR ORDER.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us via email at customerservices@tankpuffin.co.uk.

These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply. We do not accept amendments to these terms and conditions. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

Events beyond the Parties Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.

Third Parties: Nobody but you and us can benefit from these conditions under the Contracts (Rights of Third Parties) Act 1999.

Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these conditions. Any attempt by you to do so shall be void.

All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these terms and conditions and are subject to acceptance by the seller. When you place an order on our website we shall email you an order confirmation. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before completing checkout.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock
  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion
  • If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

Prices are subject to change without notice. These changes will not affect orders that have already been dispatched. Prices are inclusive of VAT (where applicable). We also reserve the right to modify the content or withdraw, temporarily or permanently, some or all of the goods or services available.

Employee access. No individuals within our company are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

We additionally use industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk.

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Estimated time frames for delivery of goods or completion of services are estimates only and delays may arise due to matters outside of our reasonable control.

All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in the UK.

If your delivery address is outside the UK, the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges levied for customs clearance must be borne by you. Please note that we have no control over these charges and cannot predict what they may be at any time in the future.

We do not sell products for purchase by persons under 18 or people who are pregnant. We reserve the right to cancel any transaction where it is reasonably believed that the purchaser is either not of the legal required age or purchasing products on behalf of a minor. We actively encourage people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.

This website is not intended for or directed to persons who are minors (persons under the age of 18). By registering with this site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older) and that any information you provide to us is not inaccurate, deceptive or misleading.

If you are contracting as a consumer, you may cancel an order that we have accepted at any time within 14 days, beginning on the day you received the products. You can return the order to us unopened** and in its original condition to receive a full refund (customer to pay return shipping costs). In this case, you will receive a full refund of the price paid for the products including delivery charges that you paid up to a maximum amount of the cost of our standard delivery option.

**Not all of our e-liquids are sealed. It is therefore imperative that the packaging in which your goods arrive (i.e. the sealed envelope/package/delivery) has not been opened if you wish to cancel your order of e-liquid. Simply re-label the unopened delivery and send it back to us in exactly the same condition in which it arrived with you. If the package has been opened, we cannot be sure that the liquid hasn't been tampered with and therefore cannot offer a refund.

To cancel an order, you must inform us by email at customerservices@tankpuffin.co.uk. Please state that you wish to cancel your contract and include your full name, address and the items to be returned. You must return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Returns should be sent to 'Tank Puffin, 240 High Street, Epping, Essex, CM16 4AP'. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items.

Please note: if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with out standard return policy.

If either party breaks the terms of these conditions in any material way, the other party can terminate these conditions by giving the other party 7 days' written notice. In certain situations, we may be prepared to give you a refund or exchange for goods if you change your mind. See our Returns and Exchange Policy for details.

We need to collect certain personal information to provide you with the goods and/or services. You agree that we may use, update, share and process your personal information in accordance with our privacy policy.

We will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you submitted your order to us, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us when you submitted your order to us or when a contract for the sale of goods by us to you was formed. We do not accept responsibility or liability by law, in any way for death or personal injury caused from the use of our products. Consumers should not use e-liquid which is past the advertised expiry date.

All services are provided on a commercially reasonable basis. Although we will provide the services with reasonable skill and care, we make no warranty that the services will meet your exact requirements or that they will always be available. The goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the goods. This is in addition to your legal rights in relation to goods which are faulty or which otherwise do not conform to the legally required standard.

Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary and calls from mobiles may cost significantly more.

If you wish to make a complaint you may do so in the following way: in writing addressed to: 'Customer Care Department, Tank Puffin, 240 High Street, Epping, Essex, CM16 4AP'. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.