|Click & Collect (working days only)||We aim to have orders ready for collection 15 minutes after they been ordered||FREE|
|Second Class Signed For||2-4 working days (signature required)||£2.75 (FREE on orders over £19.99)|
|First Class Signed For||1-2 working days (signature required)||£3.25|
|International (Europe Only)||Dependant on destination (signature may be required)||£8.35|
If an item is returned to us by your local customs office we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
We are currently offering free UK delivery (first class signed for) on all orders over £19.99. If you spend in excess of £46, your delivery in the UK will automatically be upgraded to special next day.
- Orders received before 2pm (UK time), Monday to Friday will be dispatched the same day, subject to stock availability
- Orders placed after 2pm (UK time) will be dispatched on the next working day, subject to stock availability
- Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm (UK time) on Friday will not be processed until Monday
The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
For international orders, please choose your geographical zone when checking out. Again, we will endeavour to dispatch your goods as soon as we possibly can via a tracked/signed for (dependent on destination) Royal Mail delivery option.
Where goods being dispatched are over the value of £46 in total, we will automatically upgrade your free first class delivery to special next day. This will insure your order up to the value of £500.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.