The buyer should inspect the goods immediately upon receipt and shall notify the seller within 7 working days of delivery via email (, if the goods are damaged or if items are missing/incorrect. If the buyer fails to do so the buyer shall be deemed to have accepted the goods.

Consumable components such as clearomizers, tanks, e-liquid, atomizers, cartridges, coils and drip tips cannot be refunded for sanitary reasons. These components could never be resold due to our strict quality control guidelines, so cannot be refunded.

Any faulty item returned to us will be tested prior to sending a replacement. Please allow 14 days for a replacement to be issued. Where goods are indeed found to be faulty, we will bear your costs of returning the product(s) in question to us. Where returned goods are found to be damaged/faulty due to the buyer's fault/negligence the buyer will be liable for the cost of the goods and no refund or replacement will be offered.

  • No refund can be offered on any used items
  • No refund can be granted more than 14 days after purchase
  • We cannot provide a refund if the product is damaged and this was not reported upon receipt
  • We may refuse the right to a refund if we have provided you with replacement parts

Returns should be sent to 'Tank Puffin, 240 High Street, Epping, Essex, CM16 4AP'. Please include the dispatch note and indicate which items are being returned for refund. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items. Please choose a signed for/tracked delivery option with adequate insurance.


For details on how to cancel your entire contract under the Distance Selling Regulations, please read our 'Terms and Conditions'.